Last updated: 29 January 2026
Jiwa Surf (“we”, “us”, “our”) respects your privacy and is committed to protecting the personal
information you share with us. This Privacy Policy explains how we collect, use, store, and protect
your data when you interact with us, including through our website, bookings, messages, and inperson services.
1. Information We Collect
We may collect the following personal information:
- Full name
- Email address
- Phone number / WhatsApp
- Nationality
- Booking details (lesson type, dates, surf level)
- Payment-related information (confirmation only — we do not store card details)
- Photos and videos taken during sessions (see Section 6)
We only collect information that is necessary to provide our services
2. How We Use Your Information
Your information is used to:
Process and manage bookings
- Communicate schedules, updates, and changes
- Provide surf lessons, trips, and related services
- Improve our services and customer experience
- Share photos or videos for promotional purposes (where applicable)
- Comply with legal or regulatory requirements
3. Sharing of Information
We do not sell, rent, or trade your personal data.
Your information may be shared only with:
- Coaches or staff involved in your booking
- Trusted service providers (e.g. payment platforms, website hosting) strictly for operational
purposes - Authorities, if required by law
All third parties are required to handle your data responsibly
4. Data Storage & Security
- We take reasonable steps to protect your personal information from loss, misuse, or
unauthorized access. - Data is stored securely and only accessible to authorized team members.
- While we take data protection seriously, no online system can guarantee absolute security
5. Data Retention
We retain personal data only for as long as necessary to:
- Fulfill bookings and services
- Meet legal or accounting requirements
- Resolve disputes or enforce our policies
6. Photos & Videos
- Photos and videos may be taken during lessons, trips, or surf activities for coaching,
documentation, and promotional purposes. - If you prefer not to appear in photos or videos, please inform us before your session.
- Requests to remove content already published will be handled with reasonable efforts where
possible.
7. Your Rights
You have the right to:
- Request access to your personal data
- Request correction of inaccurate information
- Request deletion of your data where legally permissible
- Withdraw consent for marketing or promotional use
Requests can be made by contacting us using the details below.
8. Cookies & Website Data
Our website may use basic cookies or analytics tools to improve functionality and user experience.
You may disable cookies through your browser settings if you prefer.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website
with an updated date.
10. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us:
Jiwa Surf
Email: info@jiwasurf.com
WhatsApp: +62 877 0453 6570